/* 18/10/2026 — bulle « Ivy vous aide » */
#ivyHelp{--ih-acc:34,211,238;--ih-ivy:#7F77DD;--ih-bg:#12121b;--ih-line:rgba(127,119,221,.24);--ih-text:#f0effe;--ih-dim:#9a98b5;
  position:fixed;right:18px;bottom:18px;z-index:9500;font:14px/1.5 Inter,system-ui,"Segoe UI",sans-serif;color:var(--ih-text)}
#ivyHelp[dir=rtl]{right:auto;left:18px}
#ivyHelp *{box-sizing:border-box}
#ivyHelp .ih-launch{display:flex;align-items:center;gap:10px;background:none;border:0;padding:0;cursor:pointer;color:inherit;font:inherit}
#ivyHelp[dir=rtl] .ih-launch{flex-direction:row-reverse}
#ivyHelp .ih-tip{background:var(--ih-bg);border:1px solid rgba(var(--ih-acc),.38);border-radius:14px 14px 4px 14px;padding:8px 12px;font-size:13px;
  box-shadow:0 8px 26px rgba(0,0,0,.45);opacity:0;transform:translateY(6px);transition:opacity .35s,transform .35s;pointer-events:none;white-space:nowrap}
#ivyHelp.ih-hint .ih-tip{opacity:1;transform:none}
#ivyHelp .ih-av{width:58px;height:58px;border-radius:50%;object-fit:cover;border:1px solid rgba(var(--ih-acc),.6);
  box-shadow:0 0 16px rgba(var(--ih-acc),.35);animation:ihGlow 3.2s ease-in-out infinite;background:#0b1022}
@keyframes ihGlow{50%{box-shadow:0 0 28px rgba(var(--ih-acc),.6)}}
#ivyHelp .ih-pop{position:absolute;right:0;bottom:74px;width:360px;max-width:calc(100vw - 32px);background:var(--ih-bg);
  border:1px solid rgba(var(--ih-acc),.38);border-radius:16px;box-shadow:0 20px 50px rgba(0,0,0,.6);display:none;flex-direction:column;
  max-height:min(560px,calc(100vh - 110px));overflow:hidden}
#ivyHelp[dir=rtl] .ih-pop{right:auto;left:0}
#ivyHelp.ih-open .ih-pop{display:flex}
#ivyHelp.ih-open .ih-tip{display:none}
#ivyHelp .ih-hd{display:flex;gap:10px;align-items:center;padding:12px 14px;border-bottom:1px solid var(--ih-line)}
#ivyHelp .ih-hd img{width:38px;height:38px;border-radius:50%;object-fit:cover;border:1px solid rgba(var(--ih-acc),.55)}
#ivyHelp .ih-hd b{display:block}#ivyHelp .ih-hd small{color:#4ade80;font-size:11.5px}
#ivyHelp .ih-x{margin-inline-start:auto;background:none;border:0;color:var(--ih-dim);font-size:18px;cursor:pointer;line-height:1}
#ivyHelp .ih-bd{padding:12px 14px;display:flex;flex-direction:column;gap:9px;overflow-y:auto;flex:1}
#ivyHelp .ih-m{border-radius:12px;padding:8px 11px;font-size:13px;max-width:90%;word-wrap:break-word}
#ivyHelp .ih-m a{color:#8be9fd}
#ivyHelp .ih-ivy{background:rgba(var(--ih-acc),.08);border:1px solid rgba(var(--ih-acc),.22)}
#ivyHelp .ih-me{align-self:flex-end;background:rgba(127,119,221,.18);border:1px solid rgba(127,119,221,.35)}
#ivyHelp .ih-links,#ivyHelp .ih-chips{display:flex;flex-wrap:wrap;gap:6px}
#ivyHelp .ih-chip,#ivyHelp .ih-link{border:1px solid var(--ih-line);border-radius:999px;padding:4px 10px;font-size:12px;color:#c4c0f4;
  background:none;cursor:pointer;text-decoration:none;font-family:inherit}
#ivyHelp .ih-chip:hover,#ivyHelp .ih-link:hover{border-color:var(--ih-ivy);color:#fff}
#ivyHelp .ih-typing{color:var(--ih-dim);font-size:12px}
#ivyHelp form{display:flex;gap:8px;padding:10px 12px;border-top:1px solid var(--ih-line);margin:0}
#ivyHelp input{flex:1;min-width:0;background:rgba(0,0,0,.25);border:1px solid var(--ih-line);border-radius:10px;padding:8px 10px;color:var(--ih-text);font:inherit;font-size:13px}
#ivyHelp form button{background:var(--ih-ivy);border:0;border-radius:10px;color:#fff;padding:0 13px;cursor:pointer;font-size:15px}
#ivyHelp .ih-ft{font-size:10.5px;color:var(--ih-dim);padding:0 14px 10px}
@media (max-width:520px){#ivyHelp .ih-tip{display:none}#ivyHelp .ih-av{width:50px;height:50px}#ivyHelp .ih-pop{bottom:64px}}
@media (prefers-reduced-motion:reduce){#ivyHelp .ih-av{animation:none}#ivyHelp .ih-tip{transition:none}}
@media print{#ivyHelp{display:none}}
/* 20/10/2026 : 8 sujets en boutons (compacts), bouton Annuler du mode ticket */
#ivyHelp .ih-chips .ih-chip{font-size:11.5px;padding:4px 9px}
#ivyHelp .ih-cancel{border-color:rgba(248,113,113,.45);color:#fca5a5}
#ivyHelp .ih-cancel:hover{border-color:#f87171;color:#fff}