Refund & Cancellation Policy

Last updated: 3 July 2026

This policy explains cancellations and refunds for I.V.Y purchases and subscriptions. It complements our Terms of Service.

1. Pre-orders

Pre-orders lock in a launch price and are final: they are non-refundable once placed. Access is granted at launch.

2. Monthly subscriptions

You can cancel at any time from your dashboard. Cancellation stops future charges; your plan stays active until the end of the current paid period. Partial periods are not pro-rated.

3. EU right of withdrawal

EU/EEA consumers have a 14-day right of withdrawal on a new subscription. However, if you ask us to start the service immediately and consent to immediate access to the digital content, the right of withdrawal may no longer apply once the service is provided. Contact us within 14 days to exercise it where applicable.

4. How to cancel

Go to your dashboard, then Subscription, then Cancel — or contact support. You will receive a confirmation by email.

5. Failed payments & disputes

If a renewal payment fails, access may be suspended after a short grace period. For any billing question, please contact support before opening a card dispute so we can resolve it quickly.

6. Contact

For any refund or cancellation request: ivytech.ai@gmail.com.