Refund & Cancellation Policy

Last updated: 3 July 2026

This policy explains cancellations and refunds for I.V.Y purchases and subscriptions. It complements our Terms of Service.

1. 14-day money-back on a new subscription

Changed your mind? Within 14 days of your first payment for a new subscription, ask our support team: we refund that first payment in full and stop the subscription. Renewals are not covered by this window (you can cancel them at any time, see below).

2. Monthly subscriptions

You can cancel at any time from your dashboard. Cancellation stops future charges; your plan stays active until the end of the current paid period. Partial periods are not pro-rated.

3. EU/EEA right of withdrawal

If you are a consumer in the EU/EEA, you have a statutory 14-day right of withdrawal on a new subscription; the 14-day refund above fully honours it. To use it, contact us within 14 days (a ticket from your dashboard, or by e-mail). We refund to the original payment method within 14 days of your request. This policy never limits your mandatory consumer rights.

4. How to cancel

Go to your dashboard, then Subscription, then Cancel — or contact support. You will receive a confirmation by email.

5. Failed payments & disputes

If a renewal payment fails, access may be suspended after a short grace period. For any billing question, please contact support before opening a card dispute so we can resolve it quickly.

6. Contact

For any refund or cancellation request: ivytech.ai@gmail.com.